Our response to COVID-19

An update from Bis - 20 March 2020

Our Senior Management Team has been monitoring the COVID-19 situation since early January, and we are well-prepared with a plan of response. 

The safety of our workforce and communities, and the continuity of supply to our customers are our highest priorities. 

Bis will be taking a measured approach, adopting the recommendations made by the World Health Organisation to mitigate the spread of COVID-19 – including hygiene awareness, social distancing, self-declarations and voluntary quarantine for our teams.

Offices and Operations

Bis is committed to business continuity and the ongoing support for our customers and delivery of our services. We have implemented a range of actions aligned to this objective.  

We have introduced work-from-home arrangements for many office-based roles and appropriate distancing within our offices for others.  Regardless of remote working protocols, the Bis team remain contactable at all times through our normal communication channels. 

We have aligned our response with advice from governments and health authorities and providing regular updates to our employees and contractors to ensure everyone is informed about our situation assessment and the actions we are taking. 


We have undertaken a range of actions and contingency measures to ensure that we can continue to provide an uninterrupted service to our customers. 

We have assessed our supply lines to understand and mitigate risks in our supply network, and we have not identified any supply chain risks which will impact on our ability to service our customers’ operations. 

We have a dedicated team in place that is focused on the safe and continuous conduct of our business and services through this time. This team will continue to review the situation and take appropriate actions to ensure this objective.   


All international travel has been suspended, and all non-essential domestic travel has been postponed.  We have also strongly encouraged our employees to defer their personal travel overseas. 

As per the Australian Government mandate, we will enforce the 14-day self-isolation of all employees and contractors returning from overseas and those returning from domestic travel will be required to monitor themselves for symptoms.

Each location in which Bis has a presence will require a different approach to best manage the COVID-19 situation, with a focus on Zero Harm to our people and maintaining safe and reliable operations.

We are also implementing social-distancing measures including where appropriate, remote working protocols in our international locations.


We are encouraging our workforce to exercise good hygiene practices, including hand-washing and the regular use of anti-bacterial hand gel.

We have requested that any of our staff who are experiencing symptoms of:

  • fever
  • flu-like symptoms, such as a cough, sore throat or a headache and/or
  • difficulty breathing; and
  • anyone who has come into close contact with a person who has tested positive for the virus

 – to quarantine themselves and contact their manager immediately. 

Download – Zero Harm COVID-19 posters

Employee assistance

We understand that this may be a time of uncertainty for our people, and Bis will continue to look out for the wellbeing of its employees and their families as we adapt to this rapidly-changing situation. 

We will continue to offer our employees and their families support through our employee assistance program, as well as regular updates from our CEO Brad Rogers. 

As with previous pandemics, this period of time will pass and our business is well prepared in the meantime. 

A senior team has been established with health, safety, operational and financial experts to manage a company-wide response. The team is supporting Bis business leaders to implement plans and maintain safe operations at our sites. This team reports daily to the CEO and leadership team.